Yes — every candle and display at Wick & Wonder Workshop is individually handcrafted in our workshop using carefully selected raw and natural materials. Each piece is made with attention to detail, ensuring it is truly unique and bespoke.

Absolutely. Many of our products can be personalised with names, dates, messages, or special details.

Simply enter your personalisation information when ordering, or contact us if you have a custom request — we’re always happy to help create something meaningful.

As each item is handmade to order, production times typically range from:

3–7 working days

Personalised or bespoke items may take slightly longer, especially during busy periods such as:

• Christmas
  
• Mother’s Day
  
• Remembrance events
  
• Wedding season
  

We will always aim to complete your order as quickly as possible.

We use a combination of high-quality, natural materials wherever possible, including:

• Soy wax
  
• Natural wax blends
  
• Solid oak
  
• Slate
  
• Natural botanicals
  
• Hand-selected decorative materials
  

Each material is chosen for durability, beauty, and character.

Yes. All candles are made using quality wax and tested for safe burning.

We recommend always following standard candle safety guidelines, including:

• Never leaving a burning candle unattended
  
• Keeping candles away from children and pets
  
• Placing candles on a stable, heat-resistant surface
  

Yes — bespoke work is at the heart of what we do.

If you have an idea for a custom candle or display, simply complete the contact form on our website, and we will be happy to discuss your requirements and create something truly unique.

Yes. We can send your order directly to the recipient and include a gift message if requested.

Just enter the delivery address at checkout.

Typical delivery times:

UK delivery:

2–4 working days after dispatch

Please allow additional time during peak seasons.

Due to the personalised and bespoke nature of many of our items, we cannot accept returns on customised products unless they are faulty or damaged.

If you experience any issues with your order, please contact us and we will do our best to resolve the problem quickly.

If you experience any issues with your order, please contact us using the contact form on our website within:

48 hours of delivery

Please include:

• Your order number
  
• A brief description of the issue
  
• Photos if the item is damaged
  

We will work quickly to resolve the matter.

If you have any questions, concerns, or special requests, please use the contact form on our website, and we will respond as soon as possible.

We aim to reply within:

24 hours (Monday–Friday)

We aim to respond to all enquiries submitted through our contact form within:

24 hours

During busy periods, responses may take slightly longer, but we will always get back to you as soon as possible.

Yes. We are committed to providing excellent customer service.

If you need help with your order or have any questions after receiving your item, simply contact us using the contact form on our website, and we will be happy to assist.

We pride ourselves on friendly, personal customer service and are always happy to help.